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Shipping Policy
Where we ship
We ship from Southern Oregon to the United States, Canada, Mexico, the United Kingdom, and Australia.
Processing time
Every order is packed by hand. Please allow 3 to 5 business days for us to prepare your order before it ships.
United States
Shipped by USPS Ground Advantage, usually 2 to 5 business days after it leaves us.
- Orders under 1 lb: free shipping
- 1 to 3 lb: $10
- 3 to 10 lb: $16
International
Shipped by USPS International. Shipping cost is calculated at checkout based on weight and destination. Delivery usually takes 1 to 3 weeks after your order leaves us, and customs can sometimes add extra time that is out of our hands.
Customs, duties, and taxes
International orders may be charged import duties, taxes, or fees by your country. These are set by your local government, are not included in your order total, and are the buyer’s responsibility. Please check your country’s rules before ordering.
Tracking
Every order ships with tracking, and we email it to you as soon as your package is on its way.
Lost or damaged packages
If your order arrives damaged, email us within 3 days of delivery with photos and we’ll make it right. If tracking shows your package stalled, reach out and we’ll help you file a claim with the carrier.
Questions
A real person answers every message. Reach us at customerservice@mysticalcreeksgifts.com.