Refund policy
MYSTICAL CREEKS GIFTS: RETURN & REFUND POLICY
Effective: November 9, 2026 | Contact: returns@mysticalcreeksgifts.com
We want you to love your pieces. Because many of our items are natural, fragile, or energetically personal, please read the section that fits your item.
1. Damaged or lost in transit (please read first)
Many of our crystals are natural and delicate, and some (like halite and other salt based pieces) are fragile and water sensitive. We pack every order carefully, but if something goes wrong in shipping, we’ll make it right.
- Arrived damaged: Email us within 3 days of delivery with your order number and clear photos of the damaged item and the packaging. We’ll replace it (if available) or refund it, including shipping. Please keep the item and packaging until your claim is resolved.
- Never arrived: If tracking shows a problem or your package is lost, contact us and we’ll work with you to resolve it. Every order ships with tracking.
2. Change of mind returns
- 7 day window: Returns must be requested within 7 calendar days of delivery, and approved by email before anything is sent back.
- Condition: Items must be unused, unworn, and in original packaging (candles and wax melts unmelted, jewelry clasps intact, tarot decks sealed).
- Not returnable: Items damaged by misuse after delivery (for example, halite exposed to water).
3. Category rules
| Product | Rule |
|---|---|
| Jewelry | No returns if chains are knotted or stones show cleansing residue (such as salt marks). |
| Tarot cards | Decks with bent corners or shuffled or unsealed cards are final sale. |
| Wax melts and candles | No returns once melted or burned, even partially. |
4. How to request a return
Email returns@mysticalcreeksgifts.com with:
- Your order number
- Photos of the item (unused and in original packaging, or showing damage for transit claims)
Wait for approval before shipping anything back. We’ll send the return address with your approval.
- Return shipping: For change of mind returns, the customer pays return shipping. For transit damage claims, we cover it.
- Restocking fee: A 15% restocking fee applies to change of mind returns on jewelry and crystals. It does not apply to items damaged in transit.
5. International orders
International change of mind returns follow the same rules above. The customer pays return shipping, and any customs duties, taxes, or fees paid on the original order are not refundable. Transit damage claims are handled the same as US orders.
6. Refunds
- Refunds go to your original payment method once the return is received and inspected, or once a damage claim is approved.
- Before opening a dispute: If anything is wrong with your order, please email us first. We’re a small shop, we genuinely want to fix it, and we can almost always resolve it faster than a formal dispute.
7. Notes
- All returned crystals and jewelry are re-cleansed with selenite before resale.
- Wholesale orders: email wholesale@mysticalcreeksgifts.com for separate terms.
Mystical Creeks Gifts is a small business, and every order is packed by hand with care. Thank you for supporting us.